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FREE DOMESTIC SHIPPING ON ORDERS OVER $175!

Customer Care

ORDERING

Upon placing an order, a receipt is automatically emailed confirming purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Please note that Charla Tedrick shall have the right to refuse or cancel any such orders, whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Charla Tedrick shall issue a refund to your credit card account for the amount you paid. 

Charla Tedrick reserves the right to amend content of the site at any time. Charla Tedrick will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.

Charla Tedrick reserves the right to cancel any order prior to shipping, should we find an error in pricing.

Orders cannot be canceled once they've been placed and processed. If you decide against your purchase for whatever reason, you can return your product for exchange for store credit or for a refund once product is returned and received. Refunds and exchanges must be handled within 14 days of purchase date. Full priced items are eligible for refund, exchange or store credit. Discounted or marked down products are eligible for exchange or store credit only.

 

 

PAYMENTS + PRICING

We accept most major credit cards including VISA, MasterCard, American Express, Discover credit card payments as well as PayPal payments.

We do not accept personal checks, tradesies, money orders, IOU's, direct bank transfers, baby English Bulldogs or selfies.

...Actually, maybe baby English Bulldogs, let's discuss.

 

 

EXCHANGE RATE

Your order will be charged in USD and converted by whatever payment type you paid with at the exchange rate they designate. If you wanna know what the exchange rate is before you buy contact your credit card company. For general exchange rates check out this http://www.xe.com/.

 

 

SALES TAX

Sales tax will be automatically added at checkout to all applicable states.

 

 

CUSTOMS FEES

Any local taxes and duties for shipping are not included in your checkout price. These vary by country and are collected on behalf of your home country at time of delivery. This fee is in no way associated with Charla Tedrick and is the responsibility of the customer.

 

 

SHIPPING + DELIVERY

At Charla Tedrick, we know you got shit to do and need to look stellar doing it. We pride ourselves on fast and efficient shipping no matter which way you slice it.  Just click on your desired shipping method in the checkout page when you are ready to checkout and we'll do the rest. 

 

UNITED STATES 

 

CANADA / MEXICO / REST OF THE WORLD (TO 220 COUNTRIES WORLDWIDE)

 

  • Orders are processed Monday - Friday, excluding federal holidays. 
  • We are not responsible for lost or stolen packages or packages delayed by the carrier.
  • All orders are shipped within 48 hours on weekdays. We are closed on weekends.
  • Tracking numbers are updated when shipments are picked up at the end of the day. If you have not received an email with a tracking number within 2 business days of placing your order, feel free to contact us at customerservice@charlatedrick.com.

 

 

Domestic Shipments

We proudly offer free shipping on all domestic orders over $175. Orders under $175 are a $10 flat rate shipping fee regardless of location (within the United States). We offer free expedited shipping for all orders over $250.  All orders over $250 will require a signature upon delivery. All orders are shipped USPS. 

 

International Shipments

  • ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.
  • If you refuse your shipment or are unable to retrieve your package, you are responsible for the original shipping charges, any import feels, duties or taxes that are incurred, and the cost of the returning the package to Charla Tedrick. The amount will be deducted from your refund. In the instance that the return fee exceeds the amount of your order, the package will be abandoned and you will not be refunded.

 

GIFT CARDS + STORE CREDIT

If you are using store credit, enter your store credit code at checkout. Once you are done shopping, enter your code on your cart page and hit "apply" to see your revised ammount due. 

Gift cards are available upon request. Please reach out to info@charlatedrick.com for more information. 

 

 

 F.A.Q.

ORDERING

What types of payments do you accept?

We accept Paypal and most major credit cards including:

 Visa | Mastercard | Discover | American Express

 

Can I change or cancel an order I just placed?

::Womp Womp:: Unfortunately, we can't change orders that are placed and processing. But if you've ordered an item by mistake you'll be able to return it for a refund or store credit. Full priced items are eligible for refund within 14 days of purchase. Discounted or marked down products are eligible for store credit if returned within 14 days of purchase. 

 

Do you sell gift cards?

We are excited to offer gift cards this Fall 2017! For more information, reach out to info@charlatedrick.com.

 

I have a gift card or store credit, how do I use it?

When you're done shopping and have come to your cart, you will have the option to enter a code. If you were emailed a store credit code or are using a discount code, enter it on your cart page and hit apply. You'll see your total price adjusted as your heart skips a beat! You can use multiple codes at once, as long as you enter them one at a time.

 

SHIPPING

How much is shipping and how long does it generally take?

It completely depends on where you live. Transit times vary by country and shipping service. Please scroll up to check out our shipping details. 
+ Orders are processed Monday - Friday, excluding some federal holidays.  
+ We are not responsible for lost or stolen packages or packages delayed by the carrier. So, keep a watchful eye on your mailman. (And contact us if you have a problem)  
+ All international orders are subject to customs fees determined by their countries regulations.

 

How do I track my order?

You will receive a confirmation email once your order is placed, and another once it's pulled and preparing to ship which will include a tracking number. If you don't receive tracking within 2 days of placing your order, hit us up and let's figure that sh*t out. 

 

Got my package but there's a fee. WTF?

If your shipping address is outside of the US you might have to pay customs fees when your package is delivered. Customs fees are determined by your country, are not included in any payment you made to Charla Tedrick, and they're rough as f*ck. Unfortunately, it comes with the territory in shipping internationally. Customs policies vary widely from country to country; please contact your local customs office for the dirty details. If you refuse a shipment you are responsible for the original shipping charges, duties and the cost of returning the package to Charla Tedrick. This amount will be deducted from your store credit.  If you were charged for an order you got and you live in the US, there has definitely been an error. Please contact us to get it all squared away.

 

RETURNS AND EXCHANGES

 Can I return something I bought?

 Absofreakinlutely. We accept returns for unused times in their original packaging within 14 days of purchase on full priced items. Send back your item with your Product Return/Exchange form completed and included in package. As soon as we receive your return, you'll get a confirmation email with your store credit, or notification of your refund in progress. Make sure to ship your shoes back in the shoebox, with the shoebox packed inside a shipping box. Any shoes shipped only in the shoebox will be charged a penalty fee and ain't NOBODY got time for THAT! 

 

 What will I get for my return?

Fast and furious resolution, that's what! Once we get your returned goods, we'll send you a confirmation email with your store credit info or your notification of refund, whichever you selected in the paperwork you sent with the returned product. Once you get that e-mail, you're good to go! If opting for store credit, just apply your store credit discount code at checkout and get down with your bad self!

 

 Do you offer price adjustments for past sales?

Sorry, duder. We don't offer price adjustments. Aside from VIP pricing privileges, styles will be sold at full retail value except in special circumstances. Every style released by Charla Tedrick is limited edition, produced once and only once (with the exception of special occasions or promotions). You gotta strike while the iron's hot, ma! When you see a style you can't live without, better snag it before it's sold out and never to be found again. You don't wanna be surfing Poshmark with your ISO tag crying yourself to sleep every night, do you?

 

EVERYTHING ELSE 

I saw an item on the site and I'm obsessed, how can I find it?

The "Search and Destroy" tab at the bottom of the page, as well as the magnifying glass at top right will pull up any product you are looking for after you type in the first few letters of the name (or even something roughly in the same vein). If an item you had seen in the past is no longer showing up on the site, it's sold out, and you done f*cked up! Don't let it happen again! With all styles classified as "limited edition", you're dancing with the devil if you don't act fast! Be sure to also check out our RETAILERS page and see if the style you desire might be in stock at one of our partner shops. 

 

 Can I write/post about Charla Tedrick?

Absolutely! Let's give 'em something to talk about! For showroom / influencer / press or marketing inquiries, please don't hesitate to reach out! Email us at: hello@charlatedrick.com and let's get crackin'!

 

SIZE GUIDE

If you are unsure on what size to order, check the chart below for reference. Each shoe product description also mentions whether the fit is "true to size", "runs small" or "runs large". Customer Service can also provide sizing and fit suggestions specific to style. Please reach out to support@charlatedrick.com. AND Let's hear it for the boys! We currently offer up to size 12 in womens sizing and are excited to extend our sizing up to size 15 effective Spring 18'. Please see our new womens to men conversion chart below.


CONTACT US

EMAIL:

General -- info@charlatedrick.com

Wholesale -- sales@charlatedrick.com

Site Issues -- support@charlatedrick.com

Customer Care -- customerservice@charlatedrick.com

Love Notes -- hello@charlatedrick.com

 

CALL:

Customer Service Hours:
M-F 9am-6pm PST
+1-510-470-3092

 

SNAIL MAIL + RETURNS/EXCHANGES

Charla Tedrick
PO Box 2009
Castro Valley, CA 94546